What is your company BRAND type?

By Jernavis Draughn

Jeff Bezos once said your brand is what everyone says about you when you’re NOT in the room. Over the last year and a half, our company “Athletes Global” has become more focused on what we want our brand to stand for. We want to align our “what”, with our “why” and our “how”. So our teammates echo and behave consistently with our mission and culture. Your brand is your BUSINESS. The operations of a company will impact the culture, by shaping how people work. The culture also impacts operations by making it work effectively and efficiently. Your culture defines your leadership. It actually affects how you provide your services, even down to the packaging of your products. It also affects customer service, how you win, and how you respond to failure and conflict. All of this defines your BRAND.

In the book “Fusion”, by Denise Lee Yohn, it introduces how integrating brand and culture powers the world’s greatest companies. Here’s nine different brand types that companies are defined by.

  1. Disruptive Brands. Completely changes the entire industry. Examples: Tesla, Apple, Amazon, Walmart
  2. Conscious Brands. Mission to make a positive impact on society. Examples:  American Red Cross, Melinda & Bill Gates Foundation, and LinkedIn
  3. Service Brands. Deliver high quality customer care and service. Examples: Chic-fil-A, Trader Joe’s and BMW
  4. Value Brands. Offer low prices for basic quality products or services. Examples: Walmart, Subway, Amazon
  5. Innovative Brands. Consistently introducing advanced and breakthrough products and services. Examples: Tesla, Disney, Apple
  6. Performance Brands. Produce and deliver superior performance and dependability. Examples: Proctor & Gamble, Toyota, Cisco
  7. Luxury Brands. Higher quality at higher prices. Examples: Mercedes, Hermes, Louis Vutton
  8. Style Brands. Differentiated by the products or services look and feel. Examples: Nike, Airbnb, Starbucks
  9. Experience Brands. Differentiated by the experience they provide. Examples: Disney, AMC, Hilton, Apple, Amazon, Starbucks

What is your company brand type? What is your employee and customer experiences? How would they rate them? Your organizational culture is largely shaped by its purpose and values. Becoming clear on how you want you’re Brand to be defined, will help build a clear vision, mission and a company culture that is committed to success.

Quote of the Day: “Products are made in the factory, but brands are created in the mind.”-Walter Landor

5 Steps to Successfully Master Marketing

By Jernavis Draughn

What is marketing? One of my favorite thought leaders on the topic of marketing, Seth Godin believes marketing is the generous act of helping someone solve a problem. The goal is to create ideas that spread, spark questions, clarify, and inspires. It is the belief that my problem can be solved through this product or service. People don’t want what you make, they want what it will do for them. Everyone is marketing something. From the likes of their work resume, their children, hobbies, business, ideas, religious beliefs and many more. People buy feelings, not products or services. Disney World is a great example of a company that has mastered the art of marketing their services and products through reinventing themselves yearly. One insightful reason Disney World is the number one amusement park worldwide, stems from them creating consistent memorable experiences for their customers. From the amazing rides, intricate details of the decor throughout the park to your favorite Disney movie characters greeting you with love. Disney has created a fantasy world for you to experience, to fall in love with and to forever remember it after leaving the park.

Here is a question to ask yourself if you are committed to growing or starting a successful business. What emotion or feeling do you want potential or reoccurring customers to have when using your service or product? With our company Athletes Global, we want our customers to leave with the feeling of happiness and that we have changed their lives for the best. We want our customers to say we helped them to grow emotionally, physically, mentally, spiritually and financially from using our services. The book “This is marketing” by Seth Godin, he explains the definition of effective marketing through his lens.

  1. Invent a thing worth making, with a story worth telling, and a contribution worth talking about.
  2. Design and build it in a way that a maybe a few people will particularly benefit from and care about.
  3. Tell a story that matches the built-in narrative and dreams of a tiny group of people in the smallest market.
  4. Spread the word.
  5. Show up, regularly, consistently and generously for years and years. Consistency creates credibility.

If people care, you now have a brand! Nevertheless, marketing in its core, represents what your organization believes in which are your core values and mission. You should always be testing, wondering, be willing to treat different people differently. Albert Einstein once said experiments never fail. They are just life lessons. Remembering how you market your brand will essentially be the way the world perceives you. You can’t beat the internet. It has a lifetime of storage that can’t be erased. Be mindful, strategic and purposeful when marketing and creating your brand awareness. Marketing should be a mirror into your soul and your business core values, where customers can instantly decide if they believe in what you believe. Tom Fishburne eloquently expressed how you should think about marketing. He said, “The best marketing doesn’t feel like marketing.” When you discover your vision, everything you post, or tweet will be organic and thoughtful.

Quote of the Day: “The best marketing doesn’t feel like marketing.”-Tom Fishburne

BRANDING is your BUSINESS!

By Jernavis Draughn

Nothing clarifies like clarity. What does your brand echo to your clients or new prospects? What are your core values? Do your clients or teammates know what your brand stands for? In business today, your brand can build your business faster than your service or product will. The power of social media has created millions of what we call overnight successes directly from the impact of branding. I’m not saying all of these social media influencers are merely talented or skilled in a particular craft. I’m saying they have mastered consistency and the art of branding themselves in an area where people have bought in on their talents. Consistency creates credibility in building your brand or business.

Here’s the top five most valuable brands in the world, according to Brand Finance consultancy firm.

1. Amazon

2. Apple

3. Google

4. Samsung

5. Facebook

These companies have a history of value creation with a powerful brand awareness. These brands can be identified anywhere and defined by their services they provide. What separates these brands from others? First, these companies’ product and services provide consistent value where they have created raving fans as clients. Second, they all have created their own lane and have been labeled as the best at what they do or provide. I believe the character of the company will outweigh the credentials it receives. Only purposeful achievement is ultimately sustainable.

In the book Simply Brilliant by William C. Taylor, he explains there’s four pillars to creating a strategic and strong brand presence in your industry.

1. Point of view. They have a particular take on how they see the world. You believe your services or products will change the world in some capacity for the better.

2. Intensity. They offer an intense projection of who they are in everything they do. The company as a whole leads with their life, by living what they believe in.

3. Salience. They are highly intrusive. You cannot notice their activity even if not actively looking in their direction. The brand is intentionally impactful on all platforms.

4. Built on a Rock. They assert a compelling conviction that the stance they are taking is one that is uniquely theirs.

Here’s the question you should ask yourself if you’re in business now. “If you weren’t you would you do business with YOU?” What discerns if a business will go from average too good to great is the vision the company has and the purpose behind what drives the vision forward. If I can pass anything along to anyone currently in business or wants to start a business would be, start with your “WHY”. I’ve learned if your why is powerful the how is easy. That will be your driving force when you’re faced with adversity. Lastly, you must believe that your product or service will make the world a better place. Our behaviors are belief driven, so if you don’t believe in something strong enough, you will quit before you even start. Your brand breathes life into your business. Focus on the purpose of your brand and business will thrive in the essence of clarity.

Quote of the Day: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett

Why EVERYONE is in SALES!


By Jernavis Draughn

We ALL are selling something every single day. From having to convince your kid to take a bath, or the value of going to school, negotiating a lower price on a new car purchase, to asking for a raise at your job. I believe sales is the number one skill set to attain and mastery for the future. With the rise of artificial intelligence and more jobs being automated, there won’t be many jobs a robot can’t render. Learning the art of communication and the ability to sell, will place you ahead of someone who only has a degree, masters, PHD, certification, etc. You will have the skills to sell your particular skill sets in a manner that will separate yourself from competition and provide complete clarity on why you’re the best candidate for the that position.

Zig Ziglar, once said, “Every sale has five obstacles: no need, no money, no hurry, no desire, and no trust.” Sales is essentially a transference of feelings. I believe no TRUST, no SALE. Creating a rapport is the first step to connecting with your prospect. Next is using active listening, to hearing the needs of your prospect. Active listening, means listening with the intent to understand. Closing any sale starts with knowing exactly what problems your prospect needs solved. In the book, little red book of selling, by Jeff Gitomer, he explains there’s certain principles that lead you to becoming a top sales producer. Here’s a few that resonated with me that have improved my sales skills.

-Believe you can close every sale. Have a winner’s mindset.

-Plan your day and the goals you want to accomplish.

-Recognize and take advantage of all opportunity.

-Take responsibility for your success in sales.

-Take risk and embrace failure as a learning opportunity.

-Hang around the right people that inspire and motivate you.

-Prepare to win or lose to someone who is.

-Position more. Compete less.

-Prospects buy the sales person first.

-Become an expert or influencer in your field.

-Celebrate effort, not victory.

Commit to sales mastery. Measure your closing rate and continue to work on your sales game DAILY!

Quote of the Day: “Make a customer, not a sale”-Katherine Barchetti